The aim of this course is to support practitioners, managers and business/data managers working in children and young people’s mental health settings to understand what constitutes best practice in the use of outcome and feedback measures. Participants will understand how to embed this through local routines, processes and approaches and develop action plans to apply learning to their own organisational context.
The course will cover:
- A summary of the rationale for using outcome and feedback measures
- Best practice use of outcome and feedback measures: an overview of the CORC Best Practice Framework, including consideration of:
- Leadership and management
- Staff development
- Infrastructure and information management
- Service user experience
- Insight into tackling common challenges to outcome and feedback measurement
- An introduction into analysing and interpreting outcome measure data
- Key learning from implementation theory and behavioural science
- Support to initiate robust action plans around implementing outcome and feedback measurement
Practical exercises that facilitate shared learning, brief self-assessment, identification of areas of strength and development, and action planning
Who is this course suitable for?
The course is suitable for professionals working with children and young people who would like to improve their practice, as well as service managers, outcomes leads and data leads who want to support best practice in the use of outcome and feedback measures.
Aims of the course?
The learning objectives of the course are:
- Delegates will understand what constitutes best practice in using outcome and feedback measures
- Delegates will be able to identify areas of strength and areas for development within their own practice/organisation
- Delegates will be able to describe planned actions for improving outcome and feedback measurement
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Regional Improvement Support Officer
A skilled project manager with extensive experience of business transformation and improvement initiatives within multiple organisational settings ranging from grass roots voluntary to county wide commissioning partnerships. Previous roles have enabled the refining of interpersonal and communication skills to improve engagement with key stakeholders and partners throughout all stages of a project. Increased knowledge and understanding of outcomes measurement and evaluation tools and techniques, specifically within children and youth services, has been gained through more recent experiences. An excellent facilitator with strong influencing and negation methods, ensuring the best outputs and outcomes for any work.
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