The Child Outcomes Research Consortium (CORC) Best Practice Framework is a set of standards, tools and guidance for ensuring the highest quality use of outcome and feedback measurement in organisations supporting children and young people’s mental health.
Best practice outcome and feedback measurement can help organisations to improve the support they offer and demonstrate the impact of their organisation. By working with CORC, organisations can access the experience and learning of other services in our learning collaboration as well as insights from research, implementation science and behaviour change literature.
Organisations that implement the Best Practice Framework do so in collaboration with CORC’s team of experts in outcome and feedback measurement. The CORC team tailor their support to the needs of each organisation, helping them to apply best practice in the use of outcome and feedback measures.
As a result of implementing the Framework, organisations:
- improve outcome and feedback measurement, and ensure meaningful use of data to enhance service delivery
- develop their ability to demonstrate best practice in outcome and feedback measurement
- develop their ability to demonstrate effective use of data to improve service delivery and service user experience
- encourage/foster staff and service user participation in meaningful use of outcome and feedback measures and resulting data
How do I implement the Best Practice Framework?
Organisations who implement the Best Practice Framework complete six main stages:
- Research into individuals’ practice and attitudes towards outcome and feedback measurement within the organisation via an anonymous online staff survey
- Assessment of service-level operations against best practice standards via a self-assessment tool
- Planning and development of specific, measurable, achievable, realistic and time bound (SMART) actions that will drive improvement via an action plan
- Implementing agreed actions
- Reviewing practice against standards
- Applying for accreditation (optional) – for organisations achieving high enough standards of practice
How long does it take?
The length of time it takes to implement the Best Practice Framework varies for each organisation. Experience suggests that one cycle (consisting of survey, self-assessment, action planning and implementation) should take around 12 months. Reviews of practice against the framework should then be undertaken annually to monitor progress.
What about Accreditation?
Organisations whose activities meet best practice standards can apply for formal recognition by CORC. Formal recognition, or accreditation, enables organisations to differentiate themselves from other providers and increases trust among key stakeholders such as staff, service users and commissioners.
How do I find out more?
For more information on the Best Practice Framework, including how to get started, contact CORC on +44 (0)20 7443 2225 or at firstname.lastname@example.org.
CORC members can request a copy of the Framework and bespoke implementation support free of charge or at a reduced rate depending on their level of membership.
Find out more about our team of experts in outcome and feedback measurement
24 Apr 2019CORC for you #2: How would young people measure things in mental health services?
6 Jun 2019Webinar: Choosing and using outcome measures
9 Jul 2019Webinar: Improving the use of measures in your organisation
5 Aug 2019Summer School: Leadership in Child and Youth Mental Health (5th - 8th Aug 2019)